About Dillon Hail Repair: Dillon Hail Repair is a leading automotive repair company specializing in hail damage restoration. We provide exceptional service and quality repairs to customers who have experienced hail damage to their vehicles. Our team of skilled technicians and dedicated staff work diligently to ensure customer satisfaction and a seamless claims process.
Job Description: We are seeking a highly motivated and organized individual to join our team as an Auto Hail Claims Manager. As the Auto Hail Claims Manager, you will play a crucial role in assisting our customers throughout the insurance claims process, scheduling vehicle pickups and drop-offs, and ensuring efficient claims management. You will be the primary point of contact for customers, insurance companies, and other stakeholders, providing exceptional service and guidance throughout the process.
- Engage with customers in a professional and friendly manner, serving as their primary point of contact throughout the claims process.
- Answer phone calls and respond to inquiries promptly, providing accurate information and guidance to customers.
- Assist customers in navigating the insurance claims process, explaining procedures, and gathering necessary documentation.
- Schedule and coordinate vehicle pickups and drop-offs, ensuring efficient and timely service.
- Prepare and submit detailed estimates to insurance companies, adhering to established guidelines and procedures.
- Follow up on insurance claims to ensure timely processing and payment, escalating issues when necessary.
- Maintain accurate records and documentation related to claims, payments, and customer interactions.
- Collaborate closely with the repair team to ensure smooth workflow and customer satisfaction.
- Stay updated on industry trends, insurance policies, and claim processing procedures.
- High school diploma or equivalent; additional certifications or education in insurance or automotive fields is a plus.
- Proven experience in customer service, preferably in the automotive industry or insurance claims handling.
- Excellent verbal and written communication skills with the ability to explain complex concepts in a clear and concise manner.
- Strong organizational and multitasking abilities, with exceptional attention to detail.
- Proficient computer skills, including experience with claims management software and office productivity tools.
- Demonstrated problem-solving skills and the ability to work independently and as part of a team.
- A customer-centric approach with a passion for delivering exceptional service.
- Competitive salary commensurate with experience.
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment.
We look forward to reviewing your application and considering you for this exciting opportunity at Dillon Hail Repair.
Job Type: Full-time
Salary: $50,000.00 – $70,000.00 per year
- 8 hour shift
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Lewisville, TX 75067: Reliably commute or planning to relocate before starting work (Required)
- Auto estimating (Preferred)
- Driver’s License (Preferred)
Work Location: In person